RETURNS | RETURN POLICY

Do you want to return a product? On this page, you have the information you need.
If you have any questions, you can always contact us by email: hello@goldseaswimwear.com

HOW TO RETURN A PRODUCT

Whatever the reason, we kindly ask you to send us the products along with the completed return form. If you wish to receive a refund for your order, it will be made through the same method used for the initial payment of the order.

For reasons of hygiene and health, GoldSeaSwimwear will not accept the return of used, opened, or unsealed products.

This measure is even more important after the COVID pandemic. Returns of products that have been used, opened, or unsealed will not be accepted. The safety of our customers comes first.

Regarding the return of bikini bottoms, exchanges are not allowed for safety and hygiene reasons. Even if the bikini has its protective sticker, it is not possible to verify that it has not been worn or tried on. This is a measure to safeguard the health of our customers, following the health policies of other major Spanish textile companies.

To make the service faster, items must be returned in their original packaging, and if possible, in the same box in which they were sent. If this is not possible, we would appreciate it if you pack the products as well as possible to avoid any problems during the return.

RETURN POLICY

At GoldSeaSwimwear, we offer our customers the possibility to return their orders. The customer may request a refund of the purchased product's price.

Conditions for exchanges and returns.

The maximum period to request an exchange for another product or the right of withdrawal is 14 calendar days from the date of receipt of the order. After this period, GoldSeaSwimwear will not accept returns. For reasons of hygiene and health, GoldSeaSwimwear will not accept the return of used, opened, or unsealed products. Products that have been damaged or deteriorated, without original packaging/box/case, or missing any element or accessory will also not be accepted.

In case of exchange or return of an order at the express wish of the customer, due to non-delivery within 15 days after shipment, inability to deliver at the home due to the customer's absence, or other reasons beyond GOLDSEASWIMWEAR's control, the customer will bear the direct cost of returning the goods plus the initial shipping cost.

• Iberian Peninsula and Balearic Islands: Return at the customer's expense by the company of their choice. 4.99€
• Canary Islands Maritime Post: 4.99€ initial shipping (return at the customer's expense by the company of their choice)
• Europe zones 1 and 2: DHL 19.36€ return + 19.36€ initial shipping
• Europe zones 3 and 4: 19.36€ return + 19.36€ initial shipping
• USA and Canada: 22€ return + 14.21€ initial shipping
• Latin America: 35€ return + 17.21€ initial shipping (customs fees at customer's expense)
• Germany Post: (return at the customer's expense by the company of their choice)
• France Post: (return at the customer's expense by the company of their choice)
• Rest of Europe: (return at the customer's expense by the company of their choice)

If you wish to make any exchange or return of a product, please follow these instructions:

1. Contact customer service by email: hello@goldseaswimwear.com
2. Pack the product(s) under the same conditions as you received them and send them to the address along with the legal withdrawal document.

Return address:

Calle Montesa 39, Left staircase attic 1

28006 Madrid, Spain.

3. Once the products are received, GoldSeaSwimwear staff will review them and if everything is in order, the exchange or return will be processed.

The refund of the returned items will be made through the same channel the customer selected as the payment method when placing the order.